 INTERPRETERS Email hcainterpreters@ctslanguagelink.com PROVIDERS Email hcaproviders@ctslanguagelink.com |
Welcome HCA Providers and Interpreters!Provider Newsupdated 6/5/2013
5/20/13-We always offer provider training Monday-Friday, 8:00am-5:00pm. If you are interested in joining training, please submit your request along with contact information and a member of our Quality Assurance team will schedule a training for you and your staff. Call 800-535-7358 option #3 or email hcaproviders@ctslanguagelink.com 02/21/13- Start utilizing Video Remote Interpretation today-
01/21/13- Providers know that, we are e-mailing interpreters when they have been Requested or when a job is cancelled. This means interpreters that are requested are more likely to be the interpreter that is assigned to your appointment. And better notification to interpreters on provider cancellations. Provider Portal Training
Interpreter Newsupdated 06/05/2013
02/21/13- Review and approve your jobs before they are billed! If an interpreter is requested for a job, that interpreter will be notified by e-mail. For a single job, the interpreter will see the following email. "You have been requested for appointment number XXX. Please login to the interpreter portal and accept or reject the appointment. Please not that if you have a schedule conflict with this appointment it will not appear on your pending jobs list!" For a recurrent job, the interpreter will see the following email. "You have been requested for X recurring appointments. Please login to the interpreter portal and accept or reject the appointment(s). Please note that if you have a schedule conflict with this recurring appointment, it will not appear on your pending jobs list!" Client Portal – Provider Cancelled Job Interpreter Email Notification If the provider cancels a job with an interpreter assigned, the assigned interpreter will receive the following email notification. "Appointment number XXX has been cancelled by the provider. Please login to the portal and review your schedule!" Interpreter Portal – Requested Interpreter Identification The interpreter can now identify which jobs they are requested for in their Pending Jobs list. 
Interpreter Portal Training
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We are offering a "Meet and Greet" training class in Vancouver, WA on 7/16/13 at 2:00pm-4:00pm for providers to get together and get an instructional demo of the portal and ask questions about the process. Details will follow by email soon!