While this is a process that we will be implementing and monitoring, the Health Care Authority (HCA) and the Interpreter's United Union have been consulted and provided feedback in the creation of this new process.
02/21/13- Review and approve your jobs before they are billed!
"If you are interested in receiving additional training on the new Approve/Dispute Process please
email us to sign up for training"
Client Portal – Requested Interpreter Email Notification
If an interpreter is requested for a job, that interpreter will be notified by e-mail. For a single
job, the interpreter will see the following email.
"You have been requested for appointment number XXX. Please login to the interpreter portal and
accept or reject the appointment. Please not that if you have a schedule conflict with this appointment it
will not appear on your pending jobs list!"
For a recurrent job, the interpreter will see the following email.
"You have been requested for X recurring appointments. Please login to the interpreter portal and
accept or reject the appointment(s). Please note that if you have a schedule conflict with this recurring
appointment, it will not appear on your pending jobs list!"
Client Portal – Provider Cancelled Job Interpreter Email Notification
If the provider cancels a job with an interpreter assigned, the assigned interpreter will receive the
following email notification.
"Appointment number XXX has been cancelled by the provider. Please login to the portal and review
Interpreter Portal – Requested Interpreter Identification
The interpreter can now identify which jobs they are requested for in their Pending Jobs list.
2/17/13- Read the new Washington State Healthcare Authority Newsletter for tips and reminders