07/09/14 PORTAL UPDATE! Your input and continued support is appreciated and welcomed! After feedback from many providers, you are now able to view all requested jobs from the contract start date; completed or not.
You will be able to see information for every job that you requested an Interpreter.
To do this:
- Access the Onsite Jobs List
- Change the Start Date to the desired date
- Click “Refresh”
- A list of all requested jobs will appear
- Cannot Fill
05/15/14 Read the new Washington State Healthcare Authority Newsletter
We are excited to announce a change to your client portal. CTS is now offering a new way report Interpreter related incidents. Checkout your “Customer Feedback” tab in your portal and utilize the new “Feedback On Interpreters” link.This new addition is a part of the Incident Resolution Process implemented on the 1st of April which clearly defines a new resolution scale with consequences of violating the Interpreter Code of Conduct.Make sure to use this for all Interpreter specific issues so they can be handled in the appropriate way.
Ongoing- Provider training Monday-Friday, 8:00am-5:00pm. If you are interested contact our Client Relations team at 800-535-7358 option #3 or email us firstname.lastname@example.org
03/25/14 We are implementing changes in the way that we process and monitor Interpreter Incident Reports, on April 1, 2014. Please read the Interpreter Incident Resolution Process that will clearly define the new resolution scale and the consequences of violating the Interpreter Code of Conduct.
While this is a process that we will be implementing and monitoring, the Health Care Authority (HCA) and the Interpreter's United Union have been consulted and provided feedback in the creation of this new process.