New Training Opportunities in Seattle!

Hello HCA Interpreters,

Recently CTS has been made aware of a few new training opportunities available for you coming up on October 1st, November 5th, and December 3rd, 2016. These training opportunities will be held at the Impact HUB in Seattle, Washington and will be reviewing the topic of note-taking. Should this be something that interests you, please click on the link below for additional information on this event and instructions on how to register.

Note Taking Workshop Series – Sofia Garcia Beyaert

If you have any additional questions in regards to these training opportunities, please contact Sofia Garcia-Beyaert at

Thank you.

Western State Hospital Security Update!

Hello Interpreter,

Western State Hospital (WSH) has notified CTS that they have updated security check in and out procedure. To prepare for assignments at WSH and ensure the safety and security of you, the staff, and patients being treated at WSH, please follow the guidelines below.

When servicing Interpretation appointments at Western State Hospital, please follow the guidelines for check in and out below:

Interpreter Check-In

  • Requires photo ID
    • In accordance with section 1(d)(ii). of the Exhibit A to Professional Services Agency Agreement:
      • All interpreters must present, upon request from a Requestor or Client, picture identification and DSHS certificate or authorization letter at all Interpreter Service Appointments.
    • WSH will then give you a guest badge that must be worn consistent with WSH rules while you are providing services at the facility.

Interpreter Check-Out

  • Make sure your guest badge is visible for exit of the facility.
  • Present picture identification upon request
  • Return guest badge at appropriate locations as directed

Please note: Not wearing the assigned guest badge or failure to provide proper identification upon request may result in a delay of entry, delay or denial of services, or delay of exit.

Best Regards,

Interpreter Relations

CTS LanguageLink

CTSLanguageLink New Legal Customer!

We are very pleased to announce that we have recently been awarded a contract for onsite interpreting services with the Washington State Department of Enterprise Services (DES). This contract will allow you to service a variety of appointments outside of the current Health Care Authority contract (HCA) that you service through us.

At this time the contract is already being utilized and we are reaching out to you in hopes that you will join us in this new venture. Together and with your support, it will be a successful one.

All assignments are scheduled through the scheduling department and they will reach out to you once there is a request and ask if you are able to service the assignment for a specified date and time.

There are several levels of categories within this contract that you may be eligible to service in which you can click here to view. If you qualify and would like to service any of the categories please return the description sheet by following the instructions located on the bottom of the sheet.

We look forward to hearing from you!

Thank you.

Interpreter Relations

CTS LanguageLink

New Appointment Rates as of July 1, 2016

As of July 1, 2016 all on-site medical and social interpretation appointments will be reimbursed at a rate of $38.00 per hour in accordance with the Collective Bargaining Agreement 2015-2017.

Block time appointments will continue to be reimbursed at the rate of $31.00 per hour.

Traffic Advisory for 6/11/2016-Seattle Area

On Saturday, June 11th, beginning at 12:30 pm, the UW commencement ceremony will take place at Husky Stadium. The expected attendance is 40,000.   Medical Center staff scheduled to work the day of this event should anticipate heavy traffic congestion and time delays traveling to and from the UW Medical Center and the University District.  We will have additional parking and valet staff from 6:00 AM – 2:00 PM for customer assistance.

UWMC Parking Services is recommending that all scheduled staff:

◊ Review your travel plans to the UW Medical Center and plan additional time for traveling to and from the University District.

◊ Consider alternate driving routes to UW Medical Center, carpooling with a co-worker or using public transportation options.

◊ For medical teams and on call emergent staff with a limited response time, please note that due to traffic congestion in the immediate and surrounding areas, you may want to consider being onsite at UWMC.

Special Parking Instructions and Information:

Patient Parking Instructions

Parking for patients and their guests will be available in the Triangle garage.  Additional overflow parking will be available at the Surgery Pavilion garage.

Staff Parking Instructions

UWMC staff scheduled to work on Saturday, June 11th, will be directed to the Surgery Pavilion garage.  Medical Center staff will need to show a valid UWMC ID badge to parking staff at the garage entrance.  If parking is full at the Surgery Pavilion garage, overflow parking will be located on the lower level of the S1 garage and in the Triangle garage.


Additional resources to plan your commute to the UW Medical Center and the University District:

UW Commuter Services & Special Events Office

206-221-3701 (Monday-Friday)


Community Transit Trip Planner


Metro Bus Trip Planner


Sound Transit Trip Planner


Google Maps & Driving Directions


4th Annual Tools of the Trade

It’s that time of the year again, for our annual Interpreter Outreach. This year we are holding the trainings in Spokane and Olympia. Please see information below and click the “Register Now” link for the location that you are able to attend.

Spokane: Thursday June 09, 2016 from 5:00 PM to 7:00 PM at the Ramada at Spokane Airport.  The address is 8909 Airport Drive, Spokane, WA 99219 Register Now!

Olympia: Thursday June 16, 2016 from 5:00 PM to 7:00 PM at the Best Western Plus – Lacey Inn & Suites. The address is 8326 Quinault Drive NE, Lacey, WA 98516 Register Now!


We look forward to seeing you there.

Text Notifications Updated

Dear Interpreter,

We are excited to announce that text notifications have returned. We have updated the previous notification system and it will function as follows, if you decide to opt in:

  • Allows you to receive a text notifying you of available and/or unfilled appointments within 72 hours of the appointment start time in your area.
  • Notifications of available jobs will be sent out in intervals of 6 hours and at the following times: 8 a.m., 2 p.m. and 8 p.m.

These changes are very user friendly and to assist you in learning the process we are including a step-by-step guide on how these features will work. Click here for guide.

Should you have any questions regarding these changes please feel free to contact Interpreter Relations at: or by calling us at 1(866) 519-3604 option 1.

A copy of this email can also be found on the HCA website in the Interpreter News section.



Interpreter Relations

CTS LanguageLink

Flu Season Update!

As of May 1, 2016; flu season is officially over and the Influenza vaccine is no longer a requirement for interpreters to service HCA medical appointments.

Please Note: All other required vaccines/immunizations must be up to date before the medical appointment restriction will be lifted.

For questions regarding your current immunization status please contact us at


Training Opportunity- Tacoma

Hello HCA Interpreters,

Recently CTS has been made aware of a new training opportunity available for you coming up on Saturday May 21st, 2016. This training will be held in the Jackson Hall within the Tacoma General Hospital in Tacoma, Washington. This training will be on interpreter skill building with a focus on notetaking and sight translation. Should this be something that interests you, please click on the link below for additional information on this event and instructions on how to register.

If you have any additional questions in regards to this class, please contact Naomi Uchida at

Thank you.

Interpreter Portal Restored

Dear Interpreter,

We at CTS appreciate all of the feedback that was provided regarding the new portal updates that were implemented. 

Based on the feedback, we have disabled these features and will be conducting end user surveys in the coming weeks to help determine ways to make the portal more effective for everyone. 

Should you have any questions regarding these changes please feel free to contact Interpreter Relations at:  or by calling us at 1(866) 519-3604 option 1.



Interpreter Relations 

CTS LanguageLink 


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