New Interpreter Portal Updates

Dear Interpreter,
We are excited to announce that a few new features have been added to your interpreter portal. The features that have been added are as follows:
  • iCalendar – This allows you to now be able to download your CTS appointment schedule to your personal calendar on your device.
  • Text notification – This allows you to receive a text notifying you of available and/or unfilled appointments within 72 hours of the appointment start time.
  • 2-minute job lock – This allows you to review the details of an assignment for 2 minutes by locking the job and not allowing another interpreter to accept it within this timeframe.
These changes are very user friendly and to assist you in learning the process we are including a step-by-step guide on how these features will work. Click here for guide.
Should you have any questions regarding these changes please feel free to contact Interpreter Relations at: or by calling us at 1(866) 519-3604 option 1.
A copy of this email can also be found on the HCA website in the Interpreter News section.


Interpreter Relations
CTS LanguageLink

Important Notice-1099 Forms

Recently we have discovered that many of the 2015 1099 forms that were previously sent out before January 31st, 2016 were incorrect. We are in the process of updating these forms and expect the corrected 1099 forms to be sent out no later than 2/12/2016.

If you have any additional questions and/ or concerns, please feel free to contact our billing department at

Thank you.

Training Opportunity-Renton

Hello HCA Interpreters,

Recently CTS has been made aware of a new training opportunity available for you coming up on February 27th, 2016. This training will be held at the Valley Medical Center in Renton, Washington and will be reviewing the topic of simultaneous interpreting. Should this be something that interests you, please click on the link below for additional information on this event and instructions on how to register.

If you have any additional questions in regards to this class, please contact Juan Gutierrez at

Thank you.

New Job Disbursement Guidelines

Dear Interpreter,

As you are aware, as of July 1, 2015, mileage and expenses are no longer reimbursable through the HCA contract. As a result of this we have found it necessary to make some changes to the Interpreter portal that will make accepting assignments easier for you. Please see changes below:

  • All jobs within 30 miles will be visible on your portal at the time of release, not just those within 20 miles.
  • A filter will be added, allowing you to select the mileage to view jobs from a particular distance. (i.e. 30 miles, 40 miles, etc…)
  • The filter allows you to determine the mileage you want to travel for jobs
  • The mileage will display next to the Appointment in your “Pending Jobs” tab, mileage is calculated from your home address on file with CTS.
  • Jobs will be displayed based on the date of service, then distance to the facility

Should you have any questions please contact Interpreter Relations at:

Important Medical Appointment Update!

The State of Washington 2015 – 2017 budget has been approved by the Legislature and signed by the Governor at 11:35 p.m. on June 30, 2015.   The Health Care Authority confirmed CTS may begin accepting requests from Medical Providers for July 2015.

Medical Providers have input numerous jobs that are set to occur today, July 1 through July 3, 2015. The appointments have been released to your portal as of this morning.

We ask that you please log into your portal at this time and accept any appointments that you are able to service on these dates. Please be aware that most of these jobs are considered last minute, so it is very important that you are paying close attention to the times of these appointments to ensure that you are able to provide your services.

For more information on the 2015-2017 State of Washington Budget please visit Washington State Health Care Authority



We understand the importance of your appointments and want to inform you that due to State Budget Contingency Plans, interpreters should be aware that beginning June 27th CTS will begin cancelling medical appointments scheduled for July 1st. All medically certified interpreters can be affected by this and should check their portal and email to see if any of your appointments have been cancelled.

Located below is an informational letter written by the Healthcare Authority pertaining to these changes. Depending on the Budget Contingency plan, CTS may be cancelling more medical appointments on future dates. For more information on how this will affect your schedule and what your options are, please visit the Washington State Health Care Authority website.


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