Is CTS LanguageLink HIPAA compliant?

Both CTS LanguageLink and our portal are HIPAA compliant. At this time, we are not accepting appointments via phone unless the system is down. You have the ability to create multiple user IDs per account with separate log-in’s in order that multiple staff may access other than the person who initially set up the account (once the account is created, it is up to the provider to manage and protect the username and password per HIPAA directives). All of our employees go through HIPAA/HITECH training and must sign off on understanding HIPAA policies. All of our contract interpreters are required to sign a business associate agreement that includes HIPPA directives.

  • How do I register to receive services under the HCA contract?

    If you are a new medical provider to this contract, please create a new HCA account (you must have a valid NPI number that has been pre-registered with the HCA in order to use our system). If you are a staff member of the Department of Social and Health Services, please create a new DSHS account.

  • What is an NPI Number?

    NPI stands for National Provider Identifier (NPI). An NPI number is a unique 10-digit identification number issued to health care providers in the United States by the Centers for Medicare and Medicaid Services (CMS). This number allows medical providers to bill for services, and allows CTS to bill the State for interpretation services provided at your location. Medical providers must have an account with a valid NPI number, and that number must be pre-registered with the HCA in order to utilize our interpretation services. If you have any questions about your NPI number, please contact the National Plan and Provider Enumeration System (NPPES) at 1-800-465-3203 or via email at customerservice@npienumerator.com , or contact HCA at 1-800-562-3022

  • How do I recover/change my password?
  • Can I set up multiple logins for multiple users?

Medical Provider Registration

Please click the button below to register as a provider of medical or health services such as dental and physical therapy, etc.

Social Provider Registration

Please click the button below to register as a provider of investigatory and treatment services or material aid to disadvantaged, distressed, or vulnerable persons.